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Customer Service Essay. Decent Essays. 641 Words. 3 Pages. Open Document. Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time Read more...
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Jun 13, 2023 · 1. Customer service affects your brand image and loyalty potential. In many ways, your customer service team is the face of your brand. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. Read more...
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In 2018 the revenue they gained from footwear equated to $24.2 billion. However, Adidas had revenue of $15 billion from their footwear. When it comes to the sales increase, Adidas sneakers have added $5.8 billion since 2015, rising at an overall value of 17.6 percent, while Nike shoes have only added $4.3 billion at an overall 6.8 percent Read more...
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Customer Service Essay. Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Read more...
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Jun 16, 2023 · Examples of good customer service. Good customer service is prompt, solves a problem, is easy to access, and is sensitive to the customer's needs. For example, self-service options like online FAQ sections let customers get answers to questions about business hours, return options, and shipping without waiting in a phone queue during Read more...
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Customer Service Essay. opinion essay. Customer Service is the provision of service to customers before, during and after a purchase. The perception of success of such connections is subject to workers "who can modify themselves to the identity of the visitor". Customer service concerns the need an association relegates to customer service in Read more...
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Customer service is a strategy to reach people by focusing on their expectations. Based on understanding and concentrating on customer needs, to satisfy their expectation. For example, if customer expects a quick response to inquire information and communication systems are required (Wagenheim, G. D., & Reurink, J. H. (1991)). Read more...
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Customer Service Analysis. This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business. Read more...
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Customer service is the provision of service being provided by the seller to customers before, during and after a purchase of any product. According to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer Read more...
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Successful serviceA successful service must have a pleasant environment. The most important factors are friendly and well-groomed staff and informed staff with helpful supervisors. Otherwise, it should have willing assistance, speed of delivery and politeness. Customer valueThere are four types of customer value. First one is basic service. Read more...
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Decent Essays. 1097 Words. 5 Pages. Open Document. Knowing the store and products is an important part of customer service and Wal-Mart, just like any other retailer, would benefit from an improvement in their employees’ knowledgeability. Knowledge of corporate safety and compliance is also important for a consistent customer service experience. Read more...
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